ThreadCloud SOPs

For the ThreadCloud team only

◐ ThreadCloud SOPs

MTM (Made-to-Measure)

A different shape of workflow from regular buying. One customer, one garment, one production run. The flow optimizes for measurement accuracy and supplier spec clarity.

When to use
A customer wants a custom suit, jacket, shirt, or trouser. MTM brands you’ve set up under Brands & Suppliers can be ordered through this flow.

The MTM flow

  1. Open MTM — sidebar → MTM
  2. Pick customer — existing or create new
  3. Pick brand + garment type
  4. Enter measurements — chest, sleeve, body length, etc.
  5. Pick fabric — from the brand’s recipe
  6. Pick options — lapel, button stance, lining, etc. (brand-specific)
  7. Review spec sheet — what gets sent to the supplier
  8. Send to supplier — emailed PDF spec + Shopify draft order for deposit
  9. On arrival: receive + fit appointment

Stage 1 — Open MTM

Sidebar → MTM. You land on the MTM dashboard showing open MTM orders by status:

  • DRAFT — being built
  • SENT — sent to supplier
  • IN PRODUCTION — supplier confirmed
  • RECEIVED — landed in store
  • FIT COMPLETE — customer picked up

Click New MTM Order to start.

Stage 2 — Customer

Pick from existing Shopify customers or create new (name, email, phone). The customer record links to the MTM order so when the garment arrives, the customer gets a fit-appointment email automatically.

Stage 3 — Brand + garment type

Pick the brand. Only brands with an MTM recipe (set up under Brands & Suppliers) appear in the dropdown.

Pick the garment type — Suit, Sport Jacket, Trouser, Shirt, etc. The next step’s fields adapt to the garment.

Stage 4 — Measurements

Enter measurements in the order the form prompts:

For tailored upper-body garments:

  • Chest
  • Sleeve length
  • Body length
  • Shoulder width
  • Neck (shirts)

For lower-body:

  • Waist
  • Hip / seat
  • Thigh
  • Inseam
  • Rise (front and back)

Each measurement has a “guidance image” — click the small icon next to the field to see where to measure. Use either inches or centimeters (toggle at the top); the system stores both.

Speed tip — Customer Profile
If you’ve made MTM for this customer before, their measurements are saved on their profile. Click Load from Profile at the top to pre-fill. Then adjust if anything’s changed (weight, etc.).

Stage 5 — Fabric

Pick from the brand’s available fabric library. Each entry shows:

  • Fabric code (e.g. “FN-1234”)
  • Composition (e.g. 100% Worsted Wool)
  • Mill (e.g. Loro Piana)
  • Swatch image
  • Lead time (in weeks)
  • Cost

ThreadCloud pre-computed the retail price using the brand’s MTM markup recipe — you can override per-order.

Stage 6 — Options

Brand-specific. Lardini’s recipe gives you different options than Lubiam’s. Typical for a tailored jacket:

  • Lapel: Notch, Peak, Shawl
  • Button stance: 1B, 2B, 3-roll-2
  • Vents: Center, Side, None
  • Lining: Full, Half, Unlined
  • Pockets: Flap, Patch, Jetted, Ticket
  • Buttonholes: AMF on collar, Milanese on lapel, etc.
  • Trouser fit: Slim, Regular, Pleat detail

Pick each. The recipe restricts you to combinations the supplier actually offers — you can’t accidentally pick something that can’t be produced.

Stage 7 — Review spec sheet

Click Generate Spec. ThreadCloud builds a one-page PDF:

  • Customer name + email
  • Garment type + fabric
  • All measurements (in cm and inches)
  • All option selections, with images where the brand provides them
  • Special notes field — any custom instructions

Review carefully. Once you send, changes require contacting the supplier directly.

Stage 8 — Send to supplier + deposit

Click Send to Supplier. Two things happen:

  1. Spec PDF emailed to the supplier’s MTM contact
  2. Shopify draft order created for the customer with the deposit amount (configured per brand — typically 50% of retail)

The draft order link goes to the customer for payment. When the customer pays, the order flips to SENT.

Why deposit before supplier sends
MTM is non-returnable. The deposit confirms customer commitment before you commit to the supplier. Skip this step at your own risk.

Supplier confirmation

When the supplier confirms the production, the MTM order flips to IN PRODUCTION. Lead time is typically 6–10 weeks.

Stage 9 — Receive + fit

When the garment arrives:

  1. Open the MTM order
  2. Click Receive — same UX as a regular receive, but for one item
  3. Print the MTM-specific label (includes customer name + garment type)
  4. ThreadCloud automatically emails the customer that the garment is ready
  5. When the customer comes in, run the fit appointment

Fit appointment notes

After the fit, log notes on the customer’s profile under “Fit notes”. This feeds back into future MTM orders — if a customer always needs sleeves shortened 1cm, the next order pre-fills with that correction.

Common mistakes

Sending the spec before customer confirms the design
Once it’s at the supplier, changes are expensive (or impossible). Walk the customer through every option in the spec PDF before clicking Send.

Picking a fabric with long lead time for a deadline customer
The fabric library shows lead time. If a customer needs the garment for a wedding 8 weeks out, don’t pick a fabric with a 6-week lead — production needs another 4–6 on top.

Forgetting the deposit
Send-without-deposit is possible (button is enabled) but you’re on the hook if the customer flakes. Always take the deposit.

Next steps