Receiving

When the boxes arrive, you open the receiving page, count what’s in them, mark received quantities per variant, and print labels. This is the most physical workflow — usually done at the receiving table with a phone or tablet next to the open boxes.

What you’ll need

• The physical shipment + packing list
• A printer connected (Dymo 30334 or fallback — see Labels)
• The order ID (find it in the email confirmation or under the order in TC)

The receiving flow

1. Open the receiving page — Order → Receiving tab
2. Enter received quantities per variant
3. Save — FX rate locks the first time you save
4. Print labels — one click, sends to Dymo
5. Apply labels to the physical items
6. Move to store shelves or stockroom

Stage 1 — Open the receiving page

Two ways:

• From the dashboard: click the order → Receiving tab
• From the URL bar: /app/orders/{order-id}/receiving

You see a grid of every style in the order, with its sizes and the ordered quantity per size. Each cell has an empty input next to it for the received quantity.

Stage 2 — Enter received quantities

For each variant:

1. Tap the cell
2. Type the count from the box
3. Move to the next

When ordered ≠ received

If you got fewer than ordered:

• Enter the actual count. ThreadCloud will mark it as a discrepancy in the order’s audit log.
• The order will sit in PARTIAL status — fine for now. Resolve when the rest of the shipment arrives or when you accept the short.

If you got more than ordered (rare):

• Enter the larger count.
• Add a note in the discrepancy log.
• Verify with the supplier — they may have over-shipped intentionally as a sample.

If a variant didn’t ship at all:

• Leave it at zero. The order stays PARTIAL.

Stage 3 — Save & lock FX

Click Save Received.

What happens:

• Received quantities write to Shopify’s inventory (immediately available for purchase)
• The FX rate locks at the current rate from the multi-provider feed
• The order’s total cost recalculates with the locked rate

If you need to set the FX rate manually (rare — only if the live feed is wrong):

1. Receiving tab → FX Rate row → click the rate
2. Type the override
3. Click Confirm. ThreadCloud locks your manual rate instead.

Stage 4 — Print labels

Once saved, click Print Labels at the top of the Receiving tab.

A new tab opens with the label preview — one label per received unit, laid out for Dymo 30334 (57×32mm). Press Cmd/Ctrl+P, select the Dymo, print.

Label contents:

• Brand name + style name
• Colour
• Size (large, on the right)
• SKU (small, below)
• Barcode (Code 128B of the SKU)
• Retail price

If the printer fails

Three fallbacks, in order of how-close-to-TC-labels they look:

1. Avery 5160 sheet labels on a regular printer — the print preview prints fine to any printer; just load sheet labels instead of Dymo rolls. Looks identical to the TC label, just on stickier paper.
2. Shopify Admin native print — see the runbook printer fallback. Works because TC writes SKUs into the Shopify variant barcode field.
3. Hand-write SKUs on tags — last resort. Use the SKU shown on the receiving page.

Stage 5 — Apply labels & shelve

Apply each label to its physical item. Move to the store or stockroom.

The order’s status flips:

• PARTIAL if some variants are still at 0 received
• RECEIVED once every variant has received qty ≥ ordered qty

Returning to a partial order

If a shipment arrives in two parts (common with EU suppliers):

1. Receive what arrived in part 1 — save
2. Order sits in PARTIAL
3. When part 2 arrives, open the same Receiving page
4. Enter the additional received qty (not cumulative — just what arrived in part 2)
5. Save again

ThreadCloud adds the two saves together for the total received. The audit log shows each receive event separately.

Common mistakes

Reverse a receive

Made a mistake? You can reverse:

1. Receiving tab → click Reverse Receive
2. Select the variants and quantities to reverse
3. Confirm — Shopify inventory reduces by that amount; the audit log records the reversal

Next steps

• Labels — print details + fallback options
• Reorder — re-buy what’s selling
• Trading — watch sell-through